Compliments to Apple Support

Today, after installing some Apple updates, my iBook would not restart.

I called Apple Technical Support (133 622 – Select Option 2 and Option 2 again) for assistance, and they ran through various steps to get my system back up and running, which it did and with no loss of data or settings.

There are many things that could have caused my problem, which I will never find, despite my natural curiosity for an explanation.

During the call to Apple, whilst I was put on hold so that the support agent could seek assistance from higher level support, the line dropped out (this seems to often occur when you are put on hold). I then called back, but impressively, the Apple representative had tried to call me back, finding that my line was engaged. For this, as well as their professional support, they deserve high praise. Not all Support Help Desks would or do call you back, if for any reason your call to them drops out. And we all have experienced delays in getting through to these technical assistance lines. Once is bad enough. Having to do it a second time or more… So anything that reduces the time spent waiting to get through to a person on the other end gets high marks from me.

Other technical support lines could take a leaf from Apple and call you back if the connection drops out.

Lastly, it is issues such as I have just experienced that makes an investment at the time of your Apple computer purchase of Applecare that makes the expense worthwhile.