Exetel ADSL Broadband Settings – Order Exetel, Customer Login (User Facilities), Modem/Router and Email Settings

GJ’s Computer Services is an Exetel Agent (S297), providing to customers the ordering of broadband (ADSL1, ADSL2, Naked ADSL, Wireless) and telephone services from Exetel as well as installation and ongoing support.

If you are changing Internet Service Providers (ISPs), moving from Dial-Up to Broadband, or getting the Internet for the first time via Broadband and have chosen Exetel when completing the online application form to order the service please quote AGENT CODE S297 in the “Exetel Agent Code” field as shown below:

Please find some settings below to get you working with Exetel.

Customer Login:

Go to http://www.exetel.com.au.

Enter username ten digit phone number (including area code) e.g. (02 for Sydney) 0212345678@nsw (or vic etc).exetel.com.au.

Enter password which is the ten digit phone number plus (in capitals) the first two letters of your street name, for example 0212345678PE (for Peter Street).

In the Exetel User Facilities you will see all the options relating to your account on the left-hand side.

The first time you log in you should select the Second Tab (Account Details), Select Change Password and provide your own password to replace the default password provided by Exetel when you signed up for a Broadband Account.

In the Member Facilities you can also view and check your broadband usage, athough I prefer a standalone usage meter (refer to my earlier blog http://geejay.wordpress.com/2007/12/12/exetel-usage-meter-windows-vista-gadget-exetel-usage-meter-windows-xp-from-the-toids-world/), change your payment details, add or delete email accounts (up to a maximum of 20 unique email addresses), add spam monitoring to individual email accounts (an additional $2.00 per month charge per email address), purchase and/or amend services you have with Exetel (once out of contract period, if applicable), Send SMS messages from the Web (with each account now having a $1.00 credit per month = 20 SMS at 5 cents each) by selecting the ninth Tab ‘SMS Via Email’/Send SMS from Web, a new Exetel service, the tenth Tab, ‘Email2Fax’ (for 3 cents a fax for up to 10 pages)and check invoices (under the third Tab Billing Details) etc. 

Modem/Router Settings:

Login to your ADSL Modem/Router.

Enter username ten digit phone number (including area code e.g. 02 for Sydney) 1234567890@nsw (or vic etc).exetel.com.au.

Enter password which is the ten digit phone number plus (in capitals) the first two letters of your street name, for example 1234567890PE (for Peter Street).

Generally, the rest of the Modem/Router settings do not need to be amended.

Restart Modem/Router to save settings that you have entered.

Email Settings:

Username: yourname@exemail.com.au, not @exetel.com.au

Password: whatever you have chosen as your password.

Incoming Mail Server: pop3.nsw.exemail.com.au. N.B. If in Victoria for example substitute vic for nsw.

Outgoing Mail Server: smtp.nsw.exemail.com.au. N.B. If in Victoria for example substitute vic for nsw.